Currently, when a Member reports a physical card as lost, stolen, or damaged, they are automatically issued with a new card. This process needs to be redesigned to improve security and user experience.
Technical Requirements
The new workflow should implement the following security measures:
- Two-factor authentication for card replacement requests
- Automated fraud detection system integration
- Real-time notification system for both users and administrators
- Audit trail for all card replacement requests
Database Changes
New tables and modifications required:
- card_replacement_requests
- audit_logs
- notification_preferences
API Endpoints
New REST endpoints to be implemented:
- POST /api/v1/cards/replacement-requests
- GET /api/v1/cards/replacement-status
- PUT /api/v1/cards/replacement-verification